Professional Bio

Research Interests

Dr. Alicia Grandey joined the industrial-organizational psychology program at Penn State in 1999. She has published 65+ articles on emotional labor (e.g., “service with a smile”), workplace mistreatment, and work diversity (age/gender/racial/political), and their implications for both performance and health of service workers. She also co-edited the book Emotional Labor in the 21^st Century. Her award-winning research is heavily cited by scholars (24,000+ times) and media (e.g., Harvard Business Review, New Yorker, Reddit, NPR).  She was named Fellow of Association of Psychological Science (APS) and Society of Industrial-Organizational Psychologists (SIOP). Dr. Grandey has mentored over 20 doctoral students in her two decades at PSU and received a Psi Chi Honors Society Award for Mentoring and Penn State’s Eisenhower Award for Distinguished Teaching.  Please see her website (weld.la.psu.edu) and social media (@AliciaGrandey) for more details.

Interdisciplinary

Workshop on Emotions and Work Climate

Please see this link for more details about this NSF-funded workshop. Dr. Grandey (PI) brought together business, psychology, and engineering faculty to discuss organizational climate, performance and innovation.

Publications

For recent achievements and publications, go to Dr. Grandey's lab site