You are here: Home / Directory / Alicia Grandey

Alicia Grandey

Alicia Grandey

Professor of Psychology

620 Moore Building
Office Phone: (814) 863-1867

Curriculum Vitae

Download CV


  1. Ph. D., Colorado State University, 1999


Research Interests

Dr. Alicia Grandey is Professor of Psychology at Penn State University, where she has worked since her doctorate in industrial-organizational psychology at Colorado State University in 1999.  Dr. Grandey’s research focuses on emotional labor, or the managing emotional expressions as a required part of the work role that has implications for performance and health.  She also studies topics related to workplace stress and diversity, including work-family conflict and burnout, and the role of gender, racial, national differences among employees.  Dr. Grandey has published over 50 articles in top journals (e.g., Journal of Applied Psychology, Personnel Psychology, Academy of Management Journal, and Journal of Management), 11 book chapters, and co-edited the 2013 book Emotional Labor in the 21st Century (Routledge). Her work has received funding from the National Science Foundation, been cited over 18, 000 times, and featured in popular press including Harvard Business Review, The New Yorker, National Public Radio, Reddit, CNN, ABC, BBC, and others.  For this body of work, she is recognized as a Fellow of the Society of I-O Psychology (SIOP) and Association of Psychological Science (APS).   Dr. Grandey currently serves her department as Director of Graduate Studies, and serves her field as an Associate Editor for Journal of Occupational Health Psychology and the new journal Affective Science, and is on the Editorial Board of Journal of Applied Psychology

Workshop on Emotions and Work Climate

Please see this link for more details about this NSF-funded workshop. Dr. Grandey (PI) brought together business, psychology, and engineering faculty to discuss organizational climate, performance and innovation.

Recent Select Publications

Sayre*, G., Grandey, A., Chi, NW. (conditional accept).  From Cheery to "Cheers"? Regulating Emotions at Work and Alcohol Consumption After Work.  Journal of Applied Psychology.  
Grandey, A., Gabriel, A., & King, E. (in press). Tackling Taboo Topics:  A review of the three Ms in working women’s lives. Journal of Management
Grandey, A., Frone, M. , Melloy*, R., Sayre*, G. (in press).  When Are Fakers Also Drinkers? A Self-Control View of Emotional Labor and Alcohol Consumption Among U.S. Service Workers.  Journal of Occupational Health Psychology. Online first
 --Media attention (selected): the BBC, USAToday, CNNthe Daily Mailthe New York PostInversePacific Standard, The Guardian

Grandey, A.., England*, K. & Boeherman*, L. (in press).  Emotional labor: Display rules and emotion regulation.  In the Handbook of Workplace Affect (Eds., Liu-Qin Yang, Russell Cropanzano, Catherine Daus, & Vicente Martinez-Tur). Cambridge University Press. 

Grandey, A., Houston*, L., & Avery, D. (2019). Fake it to make it:  Emotional labor reduces the racial disparity in service performance judgments.  Journal of Management, 45(5), 2163-2192.
 --Media attention (selected):  BBC podcast, The Conversation (April 30),, The Salon

Grandey, A., & Sayre*, G. (2019).  Emotional labor:  Regulating emotions for a wage.  Current Directions in Psychological Science, 28(2), 131-137.
 --Media attention:  Website for Association for Psychological Science (APS).
Chi, N-W & Grandey, A. (2019). Emotional labor predicts service performance depending on activation and inhibition regulatory fit. Journal of Management 45(2): 673-700.  
Grandey, A., Ferris, D.L., Melloy*, R.M. (2018).  A Dual Signal Model of Pride Displays in Organizations. Research in Organizational Behavior, 38, 153-168.
Melloy*, R., Liu, S., Grandey, A., Shi, J. (2018).  Overcoming Obstacles: Attentional and Emotional Control for Novice Job Seekers. Journal of Vocational Behavior, 108, 92-107. 
Houston*, L., Grandey, A. & Sawyer, K. (2018). Who cares if “service with a smile” is authentic?:  An expectancy-based model of customer race and perceptions of service interactions.  Organizational Behavior and Human Decision Processes, 144, 86-96.


Research Interests:

Industrial/Organizational :
Return to Top