Research Interests
As an industrial/organizational psychologist, Alicia A. Grandey's research
focuses on the employee's experience of stress and emotions. Specifically,
this has taken the form of two main streams of research. Her first stream
of research is developing the concept of "emotional labor,"
where employees manage their emotions as part of the job. The role of
emotional labor in employee burnout and performance is pursued using multiple
theoretical perspectives (organizational control, dramaturgy, emotion
regulation) and methodological techniques (surveys, experience sampling,
lab experiments). Future research in this area will pursue individual
and organizational buffers for this aspect of work. The second stream
focuses on work-family conflict as a continued contributor to workplace
and home stress, and how employees and organizations perceive and react
to "family-friendly policies." Here, Dr. Grandey is especially
interested in understanding the barriers to the adoption, use, and effectiveness
of these policies. Related topics of interest include mood/affect, self-monitoring,
customer service, perceptions of injustice, and sexual harassment.
Recent Publications
Grandey, A., Cordeiro*, B., & Michael, J. (in press). Work-family
supportiveness perceptions:
Important for the well-being of male blue-collar hourly workers. Journal
of Vocational Behavior.
Grandey, A. (in press). Emotions at work: A review and research agenda. In C. Cooper & J. Barling (Eds.), Handbook of Organizational Behavior. Sage.
Rupp, D., Holub, S., & Grandey, A. (in press). A cognitive-emotional theory of customer injustice and emotional labor: Implications for customer service, fairness theory, and the multifoci perspective. In D. DeCremer (Ed.), Advances in the Psychology of Justice and Effect. Charlotte, NC: IAP.
Goldberg, L., & Grandey, A. (2007). Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12 (3) 301-318.
Grandey, A., Kern, J., & Frone, M. (2007). Verbal Abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12 (1), 63-79.
Barger, T., & Grandey, A. (2006). “Service with a smile” and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal 49 (6), 1229-1238.
