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Research Interests

As an industrial/organizational psychologist, Alicia A. Grandey's research focuses on the employee's experience of stress and emotions. Specifically, this has taken the form of two main streams of research. Her first stream of research is developing the concept of "emotional labor," where employees manage their emotions as part of the job. The role of emotional labor in employee burnout and performance is pursued using multiple theoretical perspectives (organizational control, dramaturgy, emotion regulation) and methodological techniques (surveys, experience sampling, lab experiments). Future research in this area will pursue individual and organizational buffers for this aspect of work. The second stream focuses on work-family conflict as a continued contributor to workplace and home stress, and how employees and organizations perceive and react to "family-friendly policies." Here, Dr. Grandey is especially interested in understanding the barriers to the adoption, use, and effectiveness of these policies. Related topics of interest include mood/affect, self-monitoring, customer service, perceptions of injustice, and sexual harassment.

Recent Publications

*denotes student co-author

Grandey, A., & Diamond*, J.  (in press).  Interactions with the Public:  Bridging Job Design and Emotional Labor Perspectives. Journal of Organizational Behavior.

Allen, J., Pugh, D., & Grandey, A.  (in press).  Following Display Rules in Good or Bad Faith?:   Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship. Human Performance.

Ravid, S., Rafaeli, A., & Grandey, A. (in press).  Expressions of Anger in Israeli Workplaces: The Special Place of Customer Interactions.  Human Resource Management Review.

Kern*, J., & Grandey, A. (2009). Workplace Incivility and Exhaustion: The Role of Racial Identity of Service Workers. Journal of Occupational Health Psychology, 14(1), 46-57.

Grandey, A. (2008). Emotions at work: A review and research agenda. In C. Cooper & J. Barling (Eds.), The SAGE Handbook of Organizational Behavior (Vol. 1, pp. 234-261). Thousand Oaks, CA: Sage.

Grandey, A., Cordeiro*, B., & Judd, M.  (2007). Work-Family Supportiveness Perceptions: Important for the Well-being
of Male Blue-Collar Hourly Workers?  Journal of Vocational Behavior, 71 (3), 460-478

Goldberg*, L., & Grandey, A. (2007). Display rules versus display autonomy:  Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12(3), 301-318.

Grandey, A., Kern*, J., & Frone, M. (2007). Verbal Abuse from outsiders versus insiders:  Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12(1), 63-79.[Winner of the JOHP Best Paper for 2006-2007]

Rupp, D., McCance, S., & Grandey, A. (2007). A cognitive-emotional theory of customer injustice and emotional labor:  Implications for customer service, fairness theory, and the multifoci perspective. In D. DeCremer (Ed.), Advances in the psychology of justice and affect (pp. 205-232). Charlotte, NC IAP.

Barger, P. & Grandey, A. (2006). "Service with a smile" and encounter satisfaction:  Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49(6), 1229-1238.